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| No More No-Shows
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How do you decrease inefficiencies among staff while actually increasing your revenues? SuiteMed's Interactive Voice Reminders (IVRTM) do this by dramatically reducing missed appointments. This interactive reminder system automatically calls your patients to confirm their appointments. SuiteMed also offers the option of a live-person appointment reminder/scheduling service for practices that is extremely affordable.
In today's busy practices, staff members have more critical tasks to do than reminding every patient about his or her upcoming or missed appointment. Save money and time, and reduce liability by ensuring that all patients receive their regulation-required reminders. SuiteMed's IVR service will call the patient to confirm his or her appointments. |
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The top 5 reasons to have IVR in your clinic are:
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| 1. IVR saves time and money by allowing staff to focus on more core tasks |
| 2. It increases revenues by decreasing “No-shows” |
| 3. The “Time and Date” format completely eliminates any room for confusion |
| 4. IVR improves the efficiency and accuracy of patient care |
| 5. IVR helps the office run smoother and builds rapport with clientele |
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Activating IVR is as easy clicking a button
All you need to do to start using IVR is change the IVR Status in Appointment Scheduling to 'Yes' and the rest is done automatically. |
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| The service can be activated according to two options: |
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Automated, computer-generated calls
Office schedules are automatically transferred to SuiteMed’s server which then makes the calls. |
- Patients press "1" to confirm their appointments or "2" to cancel appointments.
- Responses are automatically visible on IMS's Scheduler or on IVR reports in your office to notify front office staff of confirmations or cancellations.
- Your office chooses when and how often calls should take place. You have the added option of recording a personalized, recorded message.
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SuiteMed’s ‘Live-Receptionist’ reminders
Office Schedules are automatically transferred to SuiteMed's server for live SuiteMed staff receptionists to make the personalized calls.
- Responses are entered into the system by the SuiteMed live receptionist and become automatically visible on IMS's Scheduler or on IVR reports in your office. These clearly indicate to front-office staff all confirmations and cancellations based on patients' feedback.
- Maintains a personal relationship with your patients but with a significantly reduced overhead cost.
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| "For pricing and other information please call 510 686 8445." |
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