SuiteMed solutions are supported by customer–centric professionals with extensive healthcare experience. Our proven methodology has earned us an outstanding reputation for prompt, effective response to our clients needs.
Our national support team is dedicated to providing local support for our products whenever and wherever the need arises. From client workflow and analysis to service support agreements, training solutions, on–site support and web and telephone Help Desk Support, SuiteMed offers programs designed to keep your practice management and EHR system operating at peak efficiency.
Specialists who work the Help Center provide e–mail, web and voice-to-voice support for SuiteMed customers nationwide. The technical Help Center provides expert technical assistance to our customers 24 hours a day, every day. One special service we offer is SuiteMed Direct, which allows supported customers to use the Web to request assistance, check on the progress of solutions, and interact with experts.
SuiteMed is committed to giving our clients the very best customer service possible. Our professional Application Developers and Systems Engineers who staff the Help Center are dedicated to “Customer Satisfaction.” This means that customers have control over issue priority and closure, and are asked to give feedback about the quality of support they receive.
Product Specialists are responsible for using their knowledge and expertise of SuiteMed solutions to analyze client workflow, provide system setup advice, complete system setup, offer training and demonstration products as well as assist in issue resolutions.
SuiteMed will make sure you’re not relying on outdated software. Our Research and Development staff continually solicits customer feedback, anticipates industry needs, and creates solutions to enhance your operation.
Every software maintenance agreement guarantees that we will provide updates and upgrades so your system remains state–of–-the–art — providing you the most efficient, highest quality and best value possible.
To find out more about our customer support solutions, complete the Information Request Form or call 877-682-7482.